Shipping Policy
World wide delivery available!
FREE shipping is offered within the European Union for all orders above 150 eur.
For the Internation orders (outside the EU), the delivery is charged accordingly. The delivery costs will be visible at checkout page of the Online Store.
If you don't find your country under Delivery destinations, please contact us at s385designs@gmail.com, we will be glad to send it to any part of the world under the agreed terms and conditions.
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Delivery within the EU takes 5-6 business days and 3-10 business days for the rest of the world depending on the delivery destination.
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If you need your clothes at a certain date, don’t hesitate to contact us at s385designs@gmail.com, we will do our best to fulfill all your needs.
Return & Exchange Policy
We are making sure to receive your body measurements and create a perfect clothing/jewelry piece just for you. However, if you have decided to return or exchange for any reason we are ready to accept your return that is reported to us within 14 days from the delivery date.
Please bear in mind, as each piece is bespoke we provide a 50% refund.
We will not be able to accept the returned/exchanged items that are dirty, soiled, have been washed or worn. All items have to be returned in their original packaging and have an original label on them.
Please note, that all return/exchange shipment costs are not refunded and will be at the buyer’s expense. Original shipping costs are non-refundable.
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All returns are to be shipped to:
Svitlana Puckova
Plukių g. 30,
Avižieniai,
LT14192
Vilniaus r.
Lithuania
Return & Exchange Policy
Refunds are processed instantly after the reception of the items returned.
We refund the original price paid for the returned goods. The refund will exclude shipping costs, with the exception of faulty items.
All returns will be credited to the original account of the purchaser.
You will be notified by e-mail once the refund process has been completed.
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For delivery to European Union countries prices already include VAT. Taxes and duties are included in the price shown at the checkout.
Deliveries to countries outside the European Union may be subject to VAT, import duties, and/or taxes. The price displayed at checkout are exclusive of all taxes and duties. Before making an order please check your countries customs policy and rates.